Fly Framför Terms of Services – Last updated: February 2023
These Terms of Services outline the conditions under which Fly Framför (“Framför,” “we,” “us,” or “our”) provides intermediate travel services (“Services”) to our customers (“Passengers”).
For the use of the website (“Site”) and the Framför mobile application (“App”), separate Terms apply.
Framför operates as an air charter broker and tourism intermediary. Please note that Framför does not have operational authority over aircraft. All flights are operated by licensed air carriers that hold applicable certificates. Flights between PORTO SEGURO and Trancoso are operated by Rotorfly Taxi Aereo using Airbus H 130 or R44 aircraft or other aircraft as specifically requested by a Passenger on a full charter basis, subject to availability (collectively, Rotorfly the “Operators”).
To complete the flight booking, Passengers must provide personal data or create an account or sign in on the Site or App. Passenger information provided during the registration and use of the Services must be accurate and up-to-date. Payments for flights must be made in Dollars/Euros/Reais using Visa, Mastercard, Diners Club International or American Express. Framför does not allow the use of third-party credit cards.
Framför and/or Operators reserve the right to assign seats to all Passengers.
The flight price is in Euros/Dollars or Reais and includes all applicable taxes and fees. Throughout the use of the Services, Passengers may receive “Framför Credits” for future purchases, which expire after twelve (12) months. Framfor Credits received as a “Referral Discount” expire at the end of the calendar year in which they were added to the Passenger’s account.
Framför may reassign Passengers to different aircraft or suggest a different departure time to minimize cancellations and delays. If a Passenger declines the change, Framför will provide a refund in the form of Framför Credits or cash refund.
Passenger Weight Restrictions:
Helicopters have weight capacity and balance restrictions. The weight limit is 119.74 kilograms per Passenger.
Passengers are allowed one standard sized bag and one small handbag. Additional luggage requires Operator’s pre-approval and may be subject to an additional fee.
Passengers must not carry prohibited or restricted items. Operators reserve the right to prohibit any items on the aircraft.
Conduct Aboard Aircraft:
Passengers shall comply with the Operators’ and pilot’s guidance and instructions. Smoking and personal consumption of alcohol are strictly prohibited aboard aircraft.
Cancellation, Change, and Delay:
The right of withdrawal is not applicable. Passengers may transfer their flight booking to another person with one day’s notice to Framför and an additional fee.
Financial Guarantee and Insurance:
Framför obtained a financial guarantee in compliance with the Code of Tourism. Travel insurance is available for purchase by Passengers from third parties.
Disclaimer of Warranty and Limited Liability:
Framför makes no warranty or representation regarding the Services and disclaims any liability for direct or indirect losses arising from the use of the Services.
Changes to Terms of Services:
Framför reserves the right to adapt, modify, or update these Terms of Services at any time.
Applicable Law and Dispute Resolution:
These Terms of Services are governed by the laws of France. Disputes may be addressed to the Brazilian Courts in São Paulo for resolution.
For questions or assistance, Passengers may contact Framför via email, phone, or visit the office at the specified address.
More than twenty-four 24) hours prior to scheduled departure: You may cancel your charter flight reservation and receive Framfor Credits or you may elect to receive a credit card refund equaling the value of your order minus a cancellation fee of €95 and credit card processing fees.
Less than twenty-four (24) hours prior to scheduled departure: If you cancel your flight within twenty-four (24) hours prior to departure you will be charged a 100% cancellation fee.
Cancellations Due to Weather or Other Covered Reasons: In the event of cancellation due to weather or other covered reasons, which include mechanical issues and flight restrictions due to sunset/sunrise regulations you will receive Framfor Credits or you may elect to receive a credit card refund equaling the value of your order.
More than three (3) hours prior to scheduled
departure: Changes will be accommodated subiect to aircraft availability. Additional charges may apply.
Less than three (3) hours prior to scheduled departure: You may not change your flight reservation.
More than fifteen (15) minute delay. A delay of fifteen (15) minutes or more will result in €275 spinning fee.
More than thirty (30) minute delay: A delay of thirty (30) minutes or more is considered a now show and will result in the full forfeiture of the value of your entire order.
Passenger Connecting Flight
More than twenty (20) minute delay. A delay of twenty (20) minutes or more will result in a €275 spinning fee.
More than forty (40) minute delay. A delay of forty (40) minutes or more is considered a no show and will result in a full forfeiture of the value of your entire order. NOTE: you may rebook a private helicopter charter at a 10% discount, subject to aircraft availability.
Delay Causing Flight into Sunrise Sunset Regulation
You may upgrade to a twin-engine helicopter for an additional fee or choose to have Framför arrange ground transportation at your expense.
NOTE: failure to upgrade your reservation or select the ground transportation option will result in the full forfeiture of the entire value of your order.
Website Terms & Conditions
This agreement applies as between you, the User of this Web Site and Framfor Systems Ltd, the owner(s) of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.
In this Agreement the following terms shall have the following meanings:
|means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
|“Framfor Systems Ltd”
|meansFramför, Company, 71-75 Shelton Street – Covent Garden, London WC2H 9JQ;
|means collectively any online facilities, tools, services or information that Framfor Systems Ltd makes available through the Web Site either now or in the future;
|means any online communications infrastructure that Framfor Systems Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
|“User” / “Users”
|means any third party that accesses the Web Site and is not employed by Framfor Systems Ltd and acting in the course of their employment; and
|means the website that you are currently using (Framfor Systems Ltd) and any sub-domains of this site (e.g. subdomain. Framfor,net or framfor.aero) unless expressly excluded by their own terms and conditions.
This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Framfor Systems Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.
Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site framfor.net without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Framfor Systems Ltd. To find out more please contact us by email at email@example.com by telephone +44 (0) 203 905 5495.
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
Framfor Systems Ltd accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
All notices / communications shall be given to us either by post to our Premises (see address above) or by email to firstname.lastname@example.org. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
These terms and conditions and the relationship between you and Framfor Systems Ltd shall be governed by and construed in accordance with the Law of England and Wales and Framfor Systems Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
FLY FRAMFOR Operator-Participant Agreement
PUBLIC CHARTER OPERATOR-PARTICIPANT AGREEMENT
This Public Charter Operator-Participant Agreement (“Agreement”) between FRAMFOR Ltd, LOCATED AT 71-75 Shelton Street – Covent Garden, London United Kingdom, AS A PUBLIC CHARTER BROKER (“FRAMFOR”) and “Participant” sets forth the terms and conditions in which Framfor sells seats to on Public Charter flights to Participant in accordance with 14 CFR § 380 et al (“Flights”). If Participant is traveling with and paying for multiple travelers, Participant’s execution of this Agreement will be on behalf of Participant and all members of the traveling party. Notwithstanding the foregoing, upon request, Framfor will provide a copy of this Agreement to any member of the traveling party.
THIS AGREEMENT IS IN ADDITION TO AND IN FURTHERANCE OF FRAMFOR’S GENERAL TERMS AND CONDITIONS. IN THE EVENT THIS AGREEMENT CONFLICTS WITH FRAMFOR’S GENERAL TERMS AND CONDITIONS, THIS AGREEMENT WILL CONTROL IN ALL RESPECTS.
FLIGHT RESERVATIONS, CONFIRMATION, AND PAYMENT
Flight pricing includes all applicable taxes and fees and is viewable through Framfor’s mobile application (the “App”) and at Framfor.com (collectively, the “Services”). Flight requests are made through the Services. FLIGHTS ARE NOT CONFIRMED UNTIL PARTICIPANT RECEIVES A CONFIRMATION E-MAIL (“Confirmation”). Framfor will not provide confirmation until receipt of full payment for the Flight. Framfor will not accept payment for the Flight unless, in connection with such payment, Participant digitally agrees to this Agreement. Upon execution of the Agreement and delivery of Confirmation, Framfor will transmit the payment for the Flight to Framfor’s Charter Depository (Escrow) Account. Payment for Flights is further protected in part by a “Security Agreement” between Framfor and Rotorfly. Unless Participant files a claim with Framfor, or, if Framfor is unavailable, with Securer within 60 days after the completion of the Flight, Securer will be released from all liability to Participant under the Security Agreement.
THE RIGHT TO A REFUND IF PARTICIPANT CHANGES A FLIGHT IS LIMITED TO THE FOLLOWING:
Full refund until execution of this Agreement. Cancellations made more than seven (7) days prior to the Flight’s scheduled departure time will receive a credit to Participant’s account for amounts paid for the Flight. Participant may apply the credit toward a future flight, or portion thereof (subject to availability). Cancellation credits expire within twelve (12) months of receipt. Unless stated otherwise in Framfor’s Cancellation and Change Policies, no refund or credit for cancellations made seven (7) days or less before a Flight’s scheduled departure date. No refund for “no shows” or missed Flights due to lateness. Notwithstanding the foregoing, substitute participants may be arranged for charter participants at any time preceding departure. If Participant provides Framfor with a substitute participant, or a substitute participant is sourced by Framfor, Framfor shall refund all monies paid by Participant to Framfor, less an administrative fee of $25.00. Framfor will not be deemed to have sourced a substitute participant unless all seats on the Flight are sold.
FRAMFOR WILL NOT CANCEL A FLIGHT LESS THAN TWO (2) DAYS BEFORE THE SCHEDULED DEPARTURE DATE, EXCEPT FOR CIRCUMSTANCES THAT MAKE IT PHYSICALLY IMPOSSIBLE TO PERFORM THE FLIGHT. If such a cancellation occurs, Framfor will notify Participant as soon as possible, and Participant may (i) reschedule the Flight (subject to availability), or (ii) request a refund. Framfor reserves the right to cancel a Flight for any reason, provided that Framfor will notify Participant in writing within seven (7) days of the cancellation, but in no event later than ten (10) days before the scheduled departure date.
“MAJOR CHANGES” BY FRAMFOR
If Framfor makes a pre-departure “Major Change,” Participant may cancel and receive a full refund. For purposes of this Agreement, Major Changes are defined as and limited to:
a change in the departure or return date, unless the change results from a flight delay. a date change Framfor knows of two (2) days before the scheduled Flight date. a delay longer than 48 hours. a change in the origin or destination city, unless the change affects only the order in which cities named in a tour package are visited. a substitute of any hotel not listed in this Agreement. an aggregate price increase of more than ten (10) percent occurring more than (10) days before departure. Framfor will notify Participant of a Major Change within seven (7) days after first learning of the change, but in at least ten (10) days prior to the scheduled departure; provided that if Framfor learns of a Major Change less than ten (10) days before the scheduled departure, Framfor will notify Participant as soon as possible. WITHIN SEVEN (7) DAYS OF PARTICIPANT RECEIVING A PRE-DEPARTURE MAJOR CHANGE NOTIFICATION BUT IN NO EVENT LATER THAN DEPARTURE, PARTICIPANT MAY CANCEL THE FLIGHT AND REQUEST A REFUND. IF PARTICIPANT RECEIVES A POST-DEPARTURE MAJOR CHANGE NOTIFICATION, PARTICIPANT MAY REJECT THE MAJOR CHANGE AND REQUEST A REFUND.
Unless stated otherwise, refunds will be made in full. Requests to cancel Flights or receive a refund must be made by calling Framfor at +55 800 911 0800 and providing information reasonably requested by Framfor. IF PARTICIPANT REQUESTS A REFUND DUE TO A FRAMFOR CANCELLATION OR PRE-DEPARTURE MAJOR CHANGE, SUCH REFUND WILL BE PROCESSED WITHIN FOURTEEN (14) DAYS. IF PARTICIPANT REQUESTS A REFUND DUE TO A POST-DEPARTURE MAJOR CHANGE, SUCH REFUND WILL BE PROCESSED WITHIN FOURTEEN (14) DAYS OF THE SCHEDULED RETURN DATE. POST-DEPARTURE REFUNDS ARE LIMITED TO A REFUND OF THE PORTION OF THE FLIGHT THAT WAS REJECTED DUE TO A MAJOR CHANGE. The rights and remedies made available under this contract, including the procedure for handling Major Changes, are in addition to any other rights or remedies available under applicable law; however, acceptance of a refund furnished under this contract shall constitute a waiver of such other rights and remedies.
If you are purchasing seats on a flight deemed “UNCONFIRMED” OR “PROPOSED”:
Your flight will become confirmed once the designated number of seats required to confirm the flight are purchased. A hold equal to the total amount of your order will be placed on your credit card after checking out. You will only be charged if the minimum number of seats required to confirm the flight are purchased. If the minimum number of seats required to confirm the flight are not purchased, the hold on your credit card will be released. You may cancel your seat(s) without penalty and receive a refund only if the flight is not confirmed. By completing your order, you authorize FRAMFOR DO BRASIL LTDA. to charge your credit card for the total order value displayed once the flight is confirmed.
Once your flight is confirmed, your order may not be canceled or changed. Any cancellation or change after the flight is confirmed will result in a full forfeiture of your total order value. Similarly, failure to (i) show up, (ii) arrive at least 15 minutes before departure in possession of valid government-issued identification, or (iii) board the aircraft when instructed to, will result in a full forfeiture of your total order value.
If you are purchasing seats on a flight deemed “CONFIRMED”:
Your order may not be canceled or changed. Any cancellation or change will result in a full forfeiture of your total order value. Similarly, failure to (i) show up, (ii) arrive at least 15 minutes before departure in possession of valid government-issued identification, or (iii) board the aircraft when instructed to, will result in a full forfeiture of your total order value.
REFUSAL TO TRANSPORT
Operators may refuse to transport or remove a passenger from an aircraft for any reason, including, but not limited to:
Failure to comply with this Agreement or Operator’s instruction in general; Disorderly, disruptive, abusive, threatening, or conduct; Appearance by the passenger that he/she is intoxicated or under the influence of alcohol drugs; The appearance that a passenger is engaged in illegal activity; or Unauthorized photography in Framfor lounges or on Flights. Refunds for Flights terminated under this Section will be determined on a case-by-case basis.
FRAMFOR IS THE PRINCIPAL AND IS RESPONSIBLE TO PARTICIPANT FOR ALL SERVICE AND ACCOMMODATIONS, IF APPLICABLE, RELATED TO THE FLIGHT. HOWEVER, EXCEPT IN CASES OF FRAMFOR’S NEGLIGENCE, FRAMFOR IS NOT RESPONSIBLE OR LIABLE TO PARTICIPANT FOR ANY LOSS, INJURY, EXPENSE, DAMAGE TO PROPERTY OR PERSONAL SICKNESS, INJURY, OR DEATH WHICH RESULTS FROM OR DURING A FLIGHT.
NOTWITHSTANDING THE FOREGOING, FRAMFOR DOES NOT PROVIDE TRANSPORTATION SERVICES AND IS NOT A DIRECT AIR CARRIER. FRAMFOR OFFERS INFORMATION AND A METHOD TO OBTAIN THIRD-PARTY TRANSPORTATION SERVICES, BUT DOES NOT AND DOES NOT INTEND TO PROVIDE TRANSPORTATION SERVICES OR ACT IN ANY WAY AS A TRANSPORTATION CARRIER, AND HAS NO RESPONSIBILITY OR LIABILITY FOR ANY TRANSPORTATION SERVICES PROVIDED TO PARTICIPANT BY SUCH THIRD PARTIES. FRAMFOR MAY INTRODUCE PARTICIPANT TO THIRD-PARTY TRANSPORTATION PROVIDERS TO PROVIDE PARTICIPANT TRANSPORTATION, BUT FRAMFOR DOES NOT ASSESS THE SUITABILITY, LEGALITY, OR ABILITY OF ANY THIRD-PARTY TRANSPORTATION PROVIDER AND PARTICIPANT EXPRESSLY WAIVES AND RELEASES FRAMFOR FROM ANY AND ALL LIABILITY, CLAIMS, OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE THIRD-PARTY TRANSPORTATION PROVIDER. PARTICIPANT ACKNOWLEDGES THAT FRAMFOR DOES NOT MONITOR ANY THIRD-PARTY TRANSPORTATION PROVIDER’S ON-GOING COMPLIANCE WITH ANY AND ALL LICENSING AND/OR PERMITTING RULES AND REGULATIONS, AND FRAMFOR WILL NOT BE RESPONSIBLE FOR ANY LIABILITY, CLAIMS, OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO A THIRD-PARTY TRANSPORTATION PROVIDER’S FAILURE TO MAINTAIN A CURRENT LICENSE AND/OR PERMIT. RESPONSIBILITY FOR THE DECISIONS PARTICIPANT MAKES REGARDING FRAMFOR’S SERVICES RESTS SOLELY WITH PARTICIPANT. FRAMFOR WILL NOT ASSESS THE SUITABILITY, LEGALITY, OR ABILITY OF ANY SUCH THIRD PARTIES AND PARTICIPANT EXPRESSLY WAIVES AND RELEASES FRAMFOR FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM PARTICIPANT’S USE OF THE SERVICE, OR IN ANY WAY RELATED TO THE THIRD PARTIES INTRODUCED TO PARTICIPANT BY THE SERVICE. IN NO EVENT WILL FRAMFOR, ITS SUPPLIERS OR LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF PARTICIPANT OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SERVICES, INCLUDING WITHOUT LIMITATION, DEATH, BODILY INJURY, EMOTIONAL DISTRESS, AND/OR ANY OTHER DAMAGES RESULTING FROM COMMUNICATIONS OR MEETINGS WITH OTHER USERS OF THIS SERVICES, PERSONS PARTICIPANT MEETS THROUGH THE SERVICES OR FLIGHTS PARTICIPANT BOOKS THROUGH THE SERVICES.
ANY DISPUTE PARTICIPANT HAS WITH ANY OPERATOR, CARRIER, SERVICE PROVIDER, OR OTHER THIRD PARTY, INCLUDING, WITHOUT LIMITATION, ANY OTHER USER OF THE SERVICE, IS DIRECTLY BETWEEN PARTICIPANT AND SUCH THIRD PARTY, AND PARTICIPANT IRREVOCABLY RELEASES FRAMFOR